Jw Marriott Cancun Resort & Spa | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Mexico, 77500

JW Marriott Cancun Resort & Spa, a luxurious AAA Five Diamond Award winner hotel, features spacious sand-toned accommodations and premier access to a majestic Caribbean beach. Guests can enjoy an extensive range of upscale amenities, including a world-class spa and a variety of on-site dining options.

Rooms & Amenities

Rooms at JW Marriott Cancun Resort & Spa comprise sand-toned accommodations featuring private balconies with ocean views, luxury furnishings, and marble bathrooms. Amenities include a flat-screen TV, mini-bar, and complimentary Wi-Fi. Guests can select from a range of options, including suites offering an exclusive Club 91 Level for enhanced services.

Dining Options

Dining options at the Cancun hotel include five international restaurants: Gustino Italian Grill, Sasi Thai, Bravio Spanish Cuisine, Bella Candela, and La 16 featuring Mexican cuisine. The JW Lobby Bar presents a contemporary ambiance with spectacular ocean views and offers 150 unique, specially-crafted margaritas for guests. Casual meals and snacks can be enjoyed at BeachWalk and 750 Pizzeria.

Leisure & Family Services

Leisure facilities at the JW Marriott Cancun Resort & Spa include several pools, featuring an infinity pool with ocean views, a Mayan-inspired spa with signature treatments, and tennis courts. Guests can enjoy access to fitness classes and various seasonal activities. The resort also provides a kid's club and a concierge service to arrange local excursions and activities.

Business & Local Area

Business amenities include a fully equipped business center and meeting spaces accessible for events. Transportation options consist of nearby public transit and parking facilities. Guests can explore local landmarks such as Playa Delfines, Luxury Avenue, and the Cancun Underwater Museum, all situated within a short distance from the hotel.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premium Deluxe King Room

Max:

3 persons

465 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

Deluxe King Room

Max:

3 persons

465 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Deluxe Double Room

Max:

4 persons

465 sq. feet

Bed options:

2 Double beds

Sea view

Shower

Coffee machine

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Cancun 6.9 mi

Airports

Cancun (CUN) 11.1 mi

Isla Mujeres (ISJ) 19.9 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Breakfast Buffet Heaven

Starting each morning with the breakfast buffet at Sedona Grill was nothing short of good. The variety was plentiful, featuring made-to-order omelettes, fresh tropical fruits, and an extensive assortment of baked goods. Really good service from staff like Hector really made our meal feel special every day. It was the perfect start to our vacation!

John123. USA, 2024-03-15Read full review on

Fantastic Fitness Facilities

The workout room at JW Marriott is a true gem. With spacious layouts and great equipment, it allowed me to stay active while enjoying stunning views of the sea. The staff were always on hand if I needed assistance, making it a smooth and motivating experience. Working out with such a beautiful view really elevated my fitness routine.

Tim_Go. Canada, 2024-05-21Read full review on

Relaxation at Its Best

I truly enjoyed my time at the spa. The serene atmosphere was perfect for unwinding, and I indulged in an lovely massage that left me feeling rejuvenated. The amenities were well-kept and added to the overall relaxation experience. It was the perfect retreat from the bustling resort.

DaleVacay. Australia, 2024-07-10Read full review on

Luxurious Accommodations

The rooms at JW Marriott are spacious and beautifully renovated. With a huge bathroom, two sinks, and a rain shower, I felt pampered during my stay. The large balcony provided a amazing view of the ocean, adding an extra touch of luxury. It was the perfect retreat after a long day at the beach.

AustinTraveler. UK, 2024-09-05Read full review on

What’s included

General

No smoking on site
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors

Sports & Fitness

Fitness center
Diving
Snorkeling
Tennis court

Guest Parking

Dryer

Services

Paid airport shuttle
Room service
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's pool
Game room

Spa & Leisure

Indoor swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun terrace
Garden area
Spa & wellness center
Sauna
Turkish bath
Steam room
Jacuzzi
Massage

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Dryer

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Mexico, 77500

Map view

street view

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Mexico, 77500

City landmarks

Museums

Mayan Museum of Cancun

1.2 mi

CancunMexico

Avenida Kukulkan

1.1 mi

Backstage Theatre

4500 ft

Beach

Playa Delfines

2.0 mi

Beach

Playa Marlin

1.4 mi

Blvd. Kukulcan

Dolphinaris Cancun

2700 ft

Mall

Luxury Avenue

1.1 mi

Aquarium

Interactive Aquarium

1.5 mi

Mall

Kukulcan Plaza

1.1 mi

Aquaworld

2100 ft

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

1.0 mi

Mall

Kukulcan Plaza

1.0 mi

Museums

Museo Subacuatico de Arte

1.3 mi

Night club

H Roof

2900 ft

BLVD Kukulkan KM 6.5

Extreme Games Cancun

3000 ft

Blvd Kukulcán Km 16.5

San Miguelito

1.2 mi

Events

Oasis Arena

3900 ft

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

2.0 mi

Shopping Area

Luxury Avenue Cancun

1.1 mi

Luxury Avenue Shopping Mall

4900 ft

Km 14.2

Playa Ballenas

5200 ft

Museums

MUSA Underwater Museum

1.0 mi

Museums

Cancun Wax Museum

1.6 mi

Museums

Parque Maya Cancun

1.1 mi

Blvd. Kukulcan 13

Marlin Beach

1.1 mi

Underwater Museum NO MUSEO

1.1 mi

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

1.7 mi

Nearby

Cancun Golf Club at Pok Ta Pok

1400 ft

Beach

Playa - Beach

1700 ft

Restaurants

Gustino Italian Grill

100 ft

Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera

Sedona Grill

1300 ft

Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5

Hard Rock Hotel

1700 ft

Boulevard Kukulcan Km 14.5

Ciao

1700 ft

At the Hard Rock Hotel

Fred's House

1200 ft

Blvd Kukulcan km 14. 5 Zona Hotelera Hotel Zone

Sasi Thai

1800 ft

Blvd Kukulkan

Mikado

1900 ft

Boulevard Kukulcan 2a Etapa

Sacbe Beach Shack

1000 ft

Mz. 53

The Blue Water Grill

1700 ft

Blvd. Kukulcan Km. 14.5 Zona Hotelera

Reviews and Ratings

Reviews from guests about their experience.

82%

loved their spa retreat and can’t wait to return.

Stunning pool area

Wonderful beach access

Mediocre food quality

Watered-down drinks

8.2/10

Great

Rooms

8.0

Location

9.4

Service

8.2

Dining

6.8

4.5/5 based on 662 reviews

#70 of 269 hotels in Cancun based on Tripadvisor

Daniel

United Kingdom, March 2025

7.6/10

I had an amazing time at this hotel in Cancun! The cleanliness and attention to safety during the pandemic made me feel very secure. The pool area is stunning, and the beach is just as beautiful. However, the dining options left much to be desired, and I found the drinks to be watered down and not worth it. Overall, a great place to stay for the ambiance and service, but I'd recommend eating out for better food and drinks!

Rooms

7.0

The rooms were clean and recently renovated, giving them a modern and fresh feel. However, they felt a bit small considering the price we paid.

Service

8.0

The service was exceptional, especially from the pool staff who were attentive and remembered our names. However, there were a couple of mix-ups with our orders.

Location

10.0

The hotel is in a beautiful spot right on the main beach, with easy access to clear waters and soft sand.

Dining

5.0

The dining options within the hotel were pretty mediocre, and I suggest exploring nearby restaurants for much better meals.

Facilities

9.0

The pool area and spa facilities were spectacular, providing a relaxing atmosphere to unwind.

Stunning pool area

Mediocre food quality

Jack

United Kingdom, January 2025

8.6/10

I had a wonderful stay at JW Marriott with gorgeous views and fantastic amenities. The rooms were spacious and comfortable, and the staff went above and beyond to ensure we had a great experience. However, the dining service could be slow at times, and I encountered issues with the beach chairs that weren't very comfortable. Overall, though, it was a luxurious and relaxing getaway.

Rooms

9.0

The rooms were large and spacious, with beautiful views that made waking up delightful. I appreciated the thoughtful layout, including frosted glass in the showers for added privacy.

Service

10.0

The service was excellent, with staff always friendly and eager to help. Juan Valencia, in particular, made our stay much more enjoyable with his helpfulness and knowledge about the property.

Location

9.0

The hotel is in a fantastic location with beautiful views of the beach. It's away from busy tourist spots but still a short ride to everything you might want to explore.

Dining

7.0

The dining experience was generally pleasant, with a broad breakfast buffet offering a variety of options. However, service was a bit slow, particularly at the lobby bar.

Facilities

8.0

The pool area was stunning, with comfy lounge chairs that made it hard to leave. The beach was beautiful, but the chairs there needed some improvement for comfort.

Sawyer

United Kingdom, November 2024

9.0/10

We had a fantastic week at this hotel, enjoying both the spacious rooms with their stunning ocean views and the attentive service from the staff. The dining options were great, with a substantial buffet that catered to all tastes. However, our arrival experience was a bit less than ideal as our room wasn't ready, and we had issues with noise from the connecting room. Overall, it's a beautiful resort perfect for families, but there are minor areas for improvement.

Rooms

8.0

The rooms were beautiful with comfortable beds and stunning ocean views, but our standard king was not ready upon arrival.

Service

9.0

Service at the hotel was excellent; the staff was attentive and made sure our stay was enjoyable.

Location

10.0

The hotel is located right on the beach, which makes for a fantastic setup for relaxation, yet it is just a short taxi ride to more lively areas.

Dining

9.0

The dining experience was varied and satisfying, featuring a substantial buffet with a fantastic omelet station.

Facilities

9.0

The facilities, especially the pool areas, were incredibly well-maintained and ideal for families.

Mason

United Kingdom, November 2024

8.2/10

My stay at the JW Marriott was a delightful experience overall. The staff provided exceptional service, particularly at the pool and during our dining experiences. The ocean view from our spacious room was breathtaking, and the amenities were well-maintained. However, I did encounter some misinformation from the staff regarding services and points, which was a bit frustrating.

Rooms

8.0

Our room was spacious, beautifully decorated, and offered a stunning view of the pool and ocean. It was clean and comfortable, although I wished there were more outlets available, especially in the half bath.

Service

7.0

The staff’s attentiveness was commendable, especially poolside. However, I encountered some misinformation regarding the services offered, which impacted the experience slightly. At times, staff appeared to be overwhelmed with requests.

Location

9.0

The hotel is in an excellent location right on the beach, with easy access to several restaurants nearby. It’s just a short taxi ride to the bustling downtown area, striking a nice balance between relaxation and accessibility.

Dining

8.0

The breakfast buffet was substantial and featured a variety of options that pleased everyone in my group. The service during meals was attentive, although some drinks could have been more flavorful.

Facilities

9.0

The facilities were top-notch, particularly the pool area, which was well-maintained once the temperature issues were resolved. The gym also offered a great view while working out.

Jack

United Kingdom, October 2024

7.6/10

We had a fantastic week at the JW Marriott, with spacious and well-appointed rooms that boasted stunning views. The staff was friendly and made efforts to assist, although some aspects of the service need improvement. While the pool was lovely once warmed up, some dining experiences fell short of our expectations. Overall, it was a great stay, but attention to detail in service and communication would elevate it even further.

Rooms

8.0

Our room was spacious and had a beautiful view of the pool and ocean. However, we hit a snag with misinformation regarding room cleaning services, which was disappointing.

Service

7.0

While the staff was generally friendly and helpful, there was some inconsistency in communication about hotel services that could use improvement.

Location

9.0

The hotel is conveniently located near multiple restaurants and right on the beach, making it easy to explore local dining options.

Dining

6.0

The dining experience varied; while we enjoyed some meals, others did not meet our expectations, particularly at the Thai restaurant.

Facilities

8.0

The pool area was lovely, although the water was cold initially. The gym was well-equipped with an ocean view, which added to the experience.