Jw Marriott Cancun Resort & Spa | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Mexico, 77500

“The hotel is perfectly situated near stunning beaches and within walking distance of charming local restaurants and shops.”view full review

JW Marriott Cancun Resort & Spa is a luxurious AAA Five Diamond Award winner hotel offering upscale amenities and spacious accommodations. Guests can enjoy multiple dining options and access to stimulating destinations. This Cancun hotel features a Mayan-inspired spa and stunning beachfront access.

Rooms & Amenities

Rooms feature sand-toned decor and modern amenities including flat-screen TVs, minibars, and private balconies with ocean views. The JW Suites provide a separate living area and luxury furnishings for an elevated experience. Mobile check-in allows guests to streamline their arrival process.

Dining Options

Dining options include Gustino Italian Grill serving homemade pasta and steaks, Sasi Thai for authentic Thai dishes, and beachside casual fare at BeachWalk. The JW Lobby Bar offers a selection of 150 unique margaritas, complementing a vibrant dining scene.

Leisure & Wellness

Leisure activities include various pools, an exclusive Mayan-inspired spa with treatments and steam rooms, and on-site tennis courts. This Cancun resort offers guests opportunities for relaxation on the beach or engaging in fitness classes, enhancing their wellness experience.

Business & Services

Business services comprise meeting rooms and high-speed wireless internet throughout the property. Additionally, the resort provides a concierge for arranging local activities and exploration of nearby attractions such as Playa Delfines and the Interactive Aquarium.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Ocean View Deluxe King Balcony

3 persons

43 m²

1 King-size bed

Shower

Coffee machine

room details

Ocean View Deluxe Double Balcony

2 persons

43 m²

2 Double beds

Shower

Coffee machine

room details

JW Luxury Suite Junior Suite 1 King Sofa bed Balcony

4 persons

73 m²

1 King-size bed and 1 Sofa bed

Shower

Coffee machine

room details

Grand Ocean Front Suite 1 Bedroom Larger Suite Oceanfront

2 persons

86 m²

1 King-size bed and 1 Sofa bed

Shower

Coffee machine

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Cancun 11.1 km

Airports

Cancun (CUN) 17.9 km

Isla Mujeres (ISJ) 32.0 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Culinary Experience

During my stay, I dined at Gustino's, and it was a standout experience! The food was delicious, and the ambience was beautiful, making it a perfect setting for a nice evening. I was impressed with both the presentation and flavor of the dishes.

Jessica123. United Kingdom, Read full review on

Relaxing Spa Retreat

The spa experience at the JW Marriott was lovely. I booked a massage and a facial, and it was the perfect way to unwind during my vacation. The tranquil atmosphere and skilled therapists provided an ideal escape from the everyday hustle.

Jordan1987. Canada, Read full review on

Luxuriously Comfortable Room

I stayed in a beautifully organized room that perfectly catered to my needs. The amenities were great, and I appreciated the attention to detail in cleaning and preparation. It felt like home, making my stay even more enjoyable!

TheodoreWil. Australia, Read full review on

Fantastic Pool and Beach

The pool area at this resort is absolutely amazing! There are plenty of loungers available, which meant I could relax without the early morning rush. The beach was equally stunning, providing a perfect backdrop for some quality relaxation under the sun.

Hannah_Loves_Travel. United States, Read full review on

What’s included

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors

Sports & Fitness

Fitness centre
Diving
Snorkelling
Tennis court

Guest Parking

Dryer

Services

Paid airport shuttle
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's pool
Game room

Spa & Leisure

Indoor swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun terrace
Garden area
Spa & wellness centre
Sauna
Turkish bath
Steam room
Jacuzzi
Massage

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Dryer

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Mexico, 77500

Map view

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Mexico, 77500

City landmarks

Museum

Mayan Museum of Cancun

1.9 km

Landmark

Avenida Kukulkan

1.8 km

Landmark

Backstage Theatre

1.4 km

Beach

Playa Delfines

3.2 km

Beach

Playa Marlin

2.2 km

Landmark

Dolphinaris Cancun

820 m

Mall

Luxury Avenue

1.7 km

Aquarium

Interactive Aquarium

2.5 km

Mall

Kukulcan Mall

1.7 km

Landmark

Aquaworld

620 m

Landmark

Museo Sensorial del Tequila

1.7 km

Mall

Kukulcan Plaza

1.7 km

Museum

Museo Subacuatico de Arte

2.0 km

Night club

H Roof

880 m

Landmark

Extreme Games Cancun

910 m

Landmark

San Miguelito

1.9 km

Event hall

Oasis Arena

1.2 km

Landmark

El Rey Archaeological Zone

3.2 km

Shopping Area

Luxury Avenue Cancun

1.7 km

Landmark

Luxury Avenue Shopping Mall

1.5 km

Landmark

Playa Ballenas

1.6 km

Museum

MUSA Underwater Museum

1.7 km

Museum

Cancun Wax Museum

2.6 km

Museum

Parque Maya Cancun

1.8 km

Landmark

Marlin Beach

1.8 km

Landmark

Underwater Museum NO MUSEO

1.8 km

Landmark

Yamil Lu'um Archeological Site

2.7 km

Nearby

Cancun Golf Club at Pok Ta Pok

400 m

Beach

Playa - Beach

500 m

Restaurants

Gustino Italian Grill

10 m

Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera

Sedona Grill

390 m

Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5

Hard Rock Hotel

490 m

Boulevard Kukulcan Km 14.5

Ciao

490 m

At the Hard Rock Hotel

Fred's House

360 m

Blvd Kukulcan km 14. 5 Zona Hotelera Hotel Zone

Sasi Thai

530 m

Blvd Kukulkan

Mikado

550 m

Boulevard Kukulcan 2a Etapa

Sacbe Beach Shack

300 m

Mz. 53

The Blue Water Grill

510 m

Blvd. Kukulcan Km. 14.5 Zona Hotelera

Reviews and Ratings

Reviews from guests about their experience.

4.5/5 based on 662 reviews

#70 of 269 hotels in Cancun based on Tripadvisor

Daniel

United Kingdom, March 2025

8.6/10

I had an amazing time at this hotel in Cancun! The cleanliness and attention to safety during the pandemic made me feel very secure. The pool area is stunning, and the beach is just as beautiful. However, the dining options left much to be desired, and I found the drinks to be watered down and not worth it. Overall, a great place to stay for the ambiance and service, but I'd recommend eating out for better food and drinks!

Rooms

7.0

The rooms were clean and recently renovated, giving them a modern and fresh feel. However, they felt a bit small considering the price we paid.

Service

8.0

The service was exceptional, especially from the pool staff who were attentive and remembered our names. However, there were a couple of mix-ups with our orders.

Location

10.0

The hotel is in a beautiful spot right on the main beach, with easy access to clear waters and soft sand.

Dining

5.0

The dining options within the hotel were pretty mediocre, and I suggest exploring nearby restaurants for much better meals.

Facilities

9.0

The pool area and spa facilities were spectacular, providing a relaxing atmosphere to unwind.

Stunning pool area

Mediocre food quality

Jack

United Kingdom, January 2025

8.6/10

I had a wonderful stay at JW Marriott with gorgeous views and fantastic amenities. The rooms were spacious and comfortable, and the staff went above and beyond to ensure we had a great experience. However, the dining service could be slow at times, and I encountered issues with the beach chairs that weren't very comfortable. Overall, though, it was a luxurious and relaxing getaway.

Rooms

9.0

The rooms were large and spacious, with beautiful views that made waking up delightful. I appreciated the thoughtful layout, including frosted glass in the showers for added privacy.

Service

10.0

The service was excellent, with staff always friendly and eager to help. Juan Valencia, in particular, made our stay much more enjoyable with his helpfulness and knowledge about the property.

Location

9.0

The hotel is in a fantastic location with beautiful views of the beach. It's away from busy tourist spots but still a short ride to everything you might want to explore.

Dining

7.0

The dining experience was generally pleasant, with a broad breakfast buffet offering a variety of options. However, service was a bit slow, particularly at the lobby bar.

Facilities

8.0

The pool area was stunning, with comfy lounge chairs that made it hard to leave. The beach was beautiful, but the chairs there needed some improvement for comfort.

Sawyer

United Kingdom, November 2024

9.0/10

We had a fantastic week at this hotel, enjoying both the spacious rooms with their stunning ocean views and the attentive service from the staff. The dining options were great, with a substantial buffet that catered to all tastes. However, our arrival experience was a bit less than ideal as our room wasn't ready, and we had issues with noise from the connecting room. Overall, it's a beautiful resort perfect for families, but there are minor areas for improvement.

Rooms

8.0

The rooms were beautiful with comfortable beds and stunning ocean views, but our standard king was not ready upon arrival.

Service

9.0

Service at the hotel was excellent; the staff was attentive and made sure our stay was enjoyable.

Location

10.0

The hotel is located right on the beach, which makes for a fantastic setup for relaxation, yet it is just a short taxi ride to more lively areas.

Dining

9.0

The dining experience was varied and satisfying, featuring a substantial buffet with a fantastic omelet station.

Facilities

9.0

The facilities, especially the pool areas, were incredibly well-maintained and ideal for families.

Mason

United Kingdom, November 2024

8.2/10

My stay at the JW Marriott was a delightful experience overall. The staff provided exceptional service, particularly at the pool and during our dining experiences. The ocean view from our spacious room was breathtaking, and the amenities were well-maintained. However, I did encounter some misinformation from the staff regarding services and points, which was a bit frustrating.

Rooms

8.0

Our room was spacious, beautifully decorated, and offered a stunning view of the pool and ocean. It was clean and comfortable, although I wished there were more outlets available, especially in the half bath.

Service

7.0

The staff's attentiveness was commendable, especially poolside. However, I encountered some misinformation regarding the services offered, which impacted the experience slightly. At times, staff appeared to be overwhelmed with requests.

Location

9.0

The hotel is in an excellent location right on the beach, with easy access to several restaurants nearby. It's just a short taxi ride to the bustling downtown area, striking a nice balance between relaxation and accessibility.

Dining

8.0

The breakfast buffet was substantial and featured a variety of options that pleased everyone in my group. The service during meals was attentive, although some drinks could have been more flavorful.

Facilities

9.0

The facilities were top-notch, particularly the pool area, which was well-maintained once the temperature issues were resolved. The gym also offered a great view while working out.

Jack

United Kingdom, October 2024

7.6/10

We had a fantastic week at the JW Marriott, with spacious and well-appointed rooms that boasted stunning views. The staff was friendly and made efforts to assist, although some aspects of the service need improvement. While the pool was lovely once warmed up, some dining experiences fell short of our expectations. Overall, it was a great stay, but attention to detail in service and communication would elevate it even further.

Rooms

8.0

Our room was spacious and had a beautiful view of the pool and ocean. However, we hit a snag with misinformation regarding room cleaning services, which was disappointing.

Service

7.0

While the staff was generally friendly and helpful, there was some inconsistency in communication about hotel services that could use improvement.

Location

9.0

The hotel is conveniently located near multiple restaurants and right on the beach, making it easy to explore local dining options.

Dining

6.0

The dining experience varied; while we enjoyed some meals, others did not meet our expectations, particularly at the Thai restaurant.

Facilities

8.0

The pool area was lovely, although the water was cold initially. The gym was well-equipped with an ocean view, which added to the experience.